Take Your Bookkeeping Business to the Next Level
Marketing your Bookkeeping and Take Your Bookkeeping Business to the Next Level
By having a strong alignment between your sales and marketing strategies you will be able to generate and close more client leads while shortening your sales cycles, retaining more ongoing client work for the long term while assist in allowing your business to grow faster. Marketing your bookkeeping business successfully will help you to flourish. Not only can it make your business grow in size, but if that isn't what you are after, it helps you to refine who you work with. Sound interesting?
What is a Sales Strategy?
A sales strategy is a plan created by a business on how to go about selling products and services and increase profits. It typically involves ‘sales pitches’ and key points of interest to position yourself to your ideal clients in a meaningful and differentiated way.
There are two types of sales strategies; inbound and outbound.
– Inbound Sales: The potential client contacts you.
– Outbound Sales: You contact the potential client.
Here are three reasons why you should implement a sales strategy into your Bookkeeping Business today:
1. A Sales Strategy allows you to address the needs of customers at every stage,
2. It improves the Return on Investment (ROI) of your sales efforts, and
3. It enables you to hire the right people.
By having a planned out pitch and sales strategy bookkeeping business owners can clearly communicate their business’s products, services, and deliverability to differentiate yourselves from your competitors and win clients. By doing so you will also be able to research the pain points of your ideal clients which will assist in creating rapport and understanding your clients’ needs. This will not only increase your deal closure rate but it will help you better understand what your business does assist in creating a clear picture on how to successfully grow your business.
How to Successfully Use Your Sales Strategy
When creating a sales strategy, it is vital to remember the importance of sales follows up.
Follow-ups are exactly what they sound like; planned actions to follow up on a potential client to see whether they are ready to work with you. This process can be as complicated or as simple as you wish.
To best organize your follow up strategy as a serious bookkeeping business owner, it is highly suggested to enlist the help of a Customer Relationship Management (CRM) system. CRMs are platforms that are specifically designed to manage all your business’s relationships and interactions with clients and potential leads. The use of a CRM is to improve your new, existing and future business relationships to continue to grow your business.
Some of the most inexpensive CRMs perfect for sole traders and small businesses include:
– Pipedrive and
Some larger CRMs for medium to large companies include:
– Salesforce and
Here are some tips and tricks are lessons anyone willing can learn and master when considering follow-ups:
Tip 1: Don’t Take It Personally
Everyone is busy doing something these days. If a potential lead is rude or quick to get off the phone or says NO to you; move on and don’t take it personally. Remember, there are more than enough leads out there for Australian Bookkeepers.
Tip 2: 5 Stage Follow-Up Call Process
In this 5 Step Process, you can confirm whether the potential client is an ideal or dead lead very quickly to save you time and ensure you aren’t ‘hounding’ an uninterested lead. It includes 5 calls and email points-of-contact. My rule of thumb with this process is you haven’t been able to get in touch with a lead within the first 5 calls and emails, you never will.
Step 1: First Call/Voice Mail
Step 2: Follow Up to First Call/Voice Mail
Step 3: Confirmation of Needs Call/Voice Mail
Step 4: Confirming Lead Still Needs Your Help Call/Voice Mail
Step 5: Close of Deal or Close of Lead Call/Voice Mail
After each step, you must follow up with your contact via email to summarise the conversation you just have had or the message your left. This is my top rule for follow-ups as many of us are unreachable on our phones or perfect to speak via email these days.
Tip 3: Treat a No as a Future Yes
You read that right. In the world of bookkeeping, you never know what will happen. Therefore, treat each lost lead as a potential future lead. Once you learn they have gone with someone else or simply don’t want to work with you to try and learn why so you can learn from the experience.
Moreover, ensure to send them a closing email thanking them for their valued time and offer them a free value-added gift such as a free 15-minute consultation, your top bookkeeping tips for business owners or whatever comes to your mind.
This goodwill and business sense will help them remember you in the future if they are in the hunt for a new bookkeeper again.
What is Lead Generation?
Before you even start thinking about your follow-ups you need to first create a lead generation strategy. Lead generation is the action or process of identifying and cultivating potential customers for a business; basically, it ties in with a Sales Strategy.
If you are looking to expand via marketing your bookkeeping business, you need to first understand that lead generation can be difficult and can take time but is always an ongoing process for businesses wanting to grow. In this digital age here are my top tricks for creating and implementing lead generation for your business.
Trick #1: Have a Business Plan.
I know, I know; how often do you hear business experts saying this? Want to know why… because it’s true. Having a consistent and concise business plan will not only help you better understand your business goals and objectives but a properly made business plan will lead you in the direction that best suits your business’s growth.
Trick #2: Create a Marketing Plan.
Again, shocker. But seriously, even though you’re ‘just a bookkeeper’ doesn’t mean you don’t need to market yourself and business to get clients. Take a look around, all the successful bookkeeping businesses have a niche market, consistent branding and easily communicate their services. This is because they are a comprehensive marketing plan.
Trick #3: Know Your Market.
Where are you, ideal clients? Are they on Social Media, Google, service websites such as Oneflare and Airtasker or business networking groups such as BNI and Meet Up? It’s so important that you know the answer to this question; without it, you won’t know where to put your time and financial investment into to successfully generate leads and grow your business.
Trick #4: Get Online.
Did you notice something about that last trick? Most of it was all oriented around online outlets. You can’t ignore it anymore; the internet is here to stay and it’s time for bookkeepers to catch up with the times and get digital before they are left behind. Set up your website. Set up your social media. Set up your Google Business Listing. AND USE IT.
Trick #5: Follow Up.
Once again, following up with potential clients is vital for any business; especially bookkeeping businesses. Most of your clients are small business owners who are too busy running their businesses to worry or care about their bookkeeping. That’s why they need you to follow up with them to get the ball rolling to help them continue to grow their business.
What to learn more about creating a Sales Strategy?
Make sure you listen to The Bookkeepers' Voice!
to learn all the ins and outs of promoting your business to potential clients.
That is our take on marketing your bookkeeping business. Over to you…
Thank you for reading our post. We hope it has been useful for you. And given you things that you can do for yourself! Not every Business Owner understands or likes doing Bookkeeping and what Bookkeepers offer their business. Likewise, not every Bookkeeper understands or likes doing Marketing. Good thing we do! If we sound like we can take your Bookkeeping Business to the next level, be that larger, more profit, or even increasing sellability, please get in touch. Marketing your bookkeeping business is something that we would love to journey with you over.
We look forwards to hearing from you.
• If you are a Bookkeeper who otherwise needs help with Savvy's Marketing your Bookkeeping services, such as; Sales, Marketing, Website, Google Ads, Facebook Ads, Business Logo and more, please get in touch.